Policies

Here you will find very important information about your order. Please read this page carefully before purchase and, as always, feel free to contact me with your questions. I am here to help!
 
Refunds/Returns
I want you to be inspired by your items! If you are unsatisfied with your order for any reason, a full refund will be given within 10 days of purchase, minus the shipping cost. Returns will only be considered within these 10 days, so please be sure to contact me and ship your item back within this period. When shipping your returned item, please pack and ship it in the plastic bag/original packaging to ensure safe shipment and integrity of the item. To be eligible for a return, your item must be unused and in the same condition that you received it. 
 
Please contact me concerning exchanges. Generally exchanges are acceptable and I am happy to do so! **Custom orders and gift cards/vouchers are not available for refund or exchange.
 
Please contact me concerning fees for repairs.
 
 
Please do not send your item back without first emailing jewelsofsaraswati@gmail.com to discuss your return. 
 
Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jewelsofsaraswati@gmail.com.
 
Sale items (if applicable)
Regular priced items may be refunded, unfortunately some sale items cannot be refunded. Please reach out to me for any questions regarding sale items and refunds.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at jewelsofsaraswati@gmail.com.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.